Fiona Ramsey
Founder, Story-Modeling™
Owner, No Lip Service LLC
Fiona has worked in communications, storytelling and narrative change for 20 years, with startups and nonprofits at the intersection of tech and the way the world works, including crowdfunding, microfinance, the sharing economy, the future of work, the future of care and the future of organizing.
Fiona launched No Lip Service in 2010 to provide public relations and communications services to change organizations in the tech and nonprofit sectors. In 2025, No Lip Service launched Story-Modeling™ , a proprietary approach to storytelling that incorporates the latest developments in narratology and principles of scientific modeling with communications practice.
Fiona’s career in communications began as founding team member and Dir. of Public Relations at Kiva, seeing the organization to $100 million loaned in 4 years with zero marketing budget. She was one of the first communications practitioners working with personal storytelling in the digital story economy. Fiona has coached more than 100 founders, CEOs, staff spokespeople and organization members in storytelling, press interviews and public speaking, including group trainings. She has placed stories in top-tier outlets including NYT, WSJ, Glamour, The Oprah Winfrey Show, The Today Show, San Francisco Chronicle, WIRED, FRONTLINE/World and has been published in top-tier publications as a ghostwriter. She provides PR crisis support selectively.
As digital media turned professional communication toward storytelling — specifically instrumentalized personal storytelling — Fiona developed the theory and method of Story-Modeling™ to address practical and ethical issues of personal storytelling in the digital story economy.
Fiona has a B.A. (Literature, History) from the University of Melbourne, Australia, completed the Ohio State University Project Narrative Summer Institute of 2022, is a certified Narrative 4 Story Exchange facilitator, a member of the International Society for the Study of Narrative and has attended Narrative Matters since 2023.
Fiona is from Melbourne, Australia and lives in Colorado, USA.
Narrative areas of interest:
Instrumentalized storytelling
Organizational storytelling
Ethical storytelling
AI + narrative
Literary Darwinism
Working papers:
Instrumentalized Storytelling in the Storytelling Boom.
The Invisible, Changing Role of Story in Web 2.0
Paid to Care
Glamour: The Workers Behind the Workers
Politico: The new Dem organizing strategy
New Campaign Tool
Fast Company: New service for domestic workers
Fast Company: The Good Work Code
Domestic workers have long been underpaid
InStyle: Sexual Harassment is Widening the Wage Gap
NYT: You, Too, Can Be a Banker to the Poor
Marketplace | NPR: Benefits for House Cleaners
TechCrunch: Who will find the first silver unicorn?
Who's Gonna Care?
Housecleaning With Benefits
Cosmopolitan: I was Meryl Streep's "Plus One"
To The Women Leading The Resistance: I See You
San Francisco Chronicle: Gig Work Update
Domestic Workers Win a New Bill of Rights
WIRED: This Pandemic is a "Fork in the Road"
Civil Society in the Age of Incivility
ZORA: How Dorothy Bolden Inspired the Bill of Rights
Positioning Low-Income Workers to Succeed
Popsugar: Seizing Our Moment
The New York Review of Books: Who Cares?
Alia
FRONTLINE/World: Uganda: A Little Goes A Long Way
Kiva
Telemundo: Alia
The PR Stunt That Turned Into a Real Business
Wefunder campaign to help small businesses
The Future of Work Isn't What People Think It Is
Invisibility, Forced Labor, and Domestic Work
What Mayor Parker can do for domestic workers
Care needs to be at the heart of the new economy
Alvin's Guide to Good Business: Kiva
Hollywood Reporter: Roma
Lola Wasn't Alone
Domestic Workers Left Out of the Pandemic Recovery
Care Must Be a Priority in the 2024 Elections
Twelve Companies Commit to Providing "Good Work"
For gig economy workers, rights are at risk
Leveraging apps to build care workers’ power